How do I get started with Off Leash MKE?


  • Fill out a new client inquiry form here on our website.

  • A member of our team will contact you via email within a few days to schedule a pet care consultation over the phone. During your consultation, we will discuss your pet care needs, review our services and answer any questions you may have.

  • Following your phone consultation, you will receive an activation email from our software Time to Pet.

  • Complete your pet profile in Time to Pet.

  • Schedule your first service, an in-person meet and greet at your home with a member of our team

  • Book your first adventure!

How will you access my home?

  • We will ask that you provide keys, security codes and/or FOB to access your home and use lockboxes to keep keys on premise at your residence.

  • You may use your own lockbox, or a team member will supply one during your meet & greet ($20 fee).

  • We recommend that 2 sets of keys be placed in the lockbox in case a team member is locked out or a key is lost. This has yet to happen, but we always have a plan B. Place your lockbox wherever you are comfortable, but not out in the elements. Patio furniture or your door handle works fine. If you’re ever locked out, you’ll also have a back up plan!

What do I need to supply?

Off Leash MKE is full service! We bring our own leashes, poop bags, and treats (unless your dog(s) is on a restricted diet or has allergies). All we ask is that you have your dog's harness and collar with tags & ID ready to go. In rain/snow, please leave their preferred gear too.

  • Gear - We ask that all dogs wear a harness. It's the most comfortable and safest option for adventures. We recommend the following: 2 Hounds Freedom Harness, Ez-Walk, and the Balance Harness. If your dog has had body handling issues or an injury, we can certainly use a collar. In this case, we require a flat, no slip, Martingale collar. We do not use training collars due to liability.

  • Pack Play - If your pup will be participating in pack play at the Milwaukee County Dog Parks, you will need to purchase a Milwaukee County Dog Park Permit for the year, you can do so using this link.

How do I communicate with the team?

All communications are managed via the Time To Pet portal. Time to Pet (TTP) is the software we use to manage our business. Here you can book services, leave us messages, update your pet's info, request changes to services, submit cancellations, track invoices, and make payments.

TTP allows real-time tracking of your services. At the end of each visit, you will receive an update from our team member with pics and a care report.

  • Membership - For consistency in scheduling, and to establish a routine for your pet, we ask clients to book a minimum of 1 recurring service per week to establish membership. This will lock you into our membership rates for all services, and you and your pup can enjoy exclusive services such as Pack Play and Overnights.

    • Payment - The card on file will be auto charged on Sunday for the following week’s services. Additional services outside of the recurring charges will be charged prior to the start of the service. Up to 1 cancellation monthly can be credited toward a future booking of the same service.

  • Non-membership - If you don’t have a recurring service, non-membership rates apply.

    • Payment - Due before the start of the service. Your card on file will automatically be charged.

What’s the difference between membership and non-membership?

How far ahead of time should I schedule a visit?

  • We recommend submitting requests for all add-on services at least 1 week in advance.

  • Overnights should be scheduled as far in advance as possible to ensure availability, and at least 1 month's notice is recommended.

How do I change or cancel services & what is your cancellation policy?

  • All service changes and cancellations must be done in Time to Pet. From the schedule page, select your service and the “select changes” button.

  • We use your reservation to plan availability and reserve exclusive time for you and your pets. We have likely turned away other clients during your scheduled time. We do our best to be flexible and offer credit options that can be applied to future services. There are no refunds.

    • Membership Services (Home Visits, Pack Play, Sniffaris) - Up to 1 cancellation per month can be credited in full toward a future booking of the same service.

    • Nonmembership Services (non-recurring Home Visits, Pack Play, Sniffaris) - A 24-hour notice minimum is required to receive 50% credit for cancellation.

    • Overnights - A non-refundable 50% deposit is due at the time of booking to confirm the service, and the remainder is due on the day of your departure. If you cancel 14 days prior to your service, your deposit will be applied to your next Overnight booking. If you cancel within 14 days of your booking, you will be charged the full amount and your deposit fee will be applied to your next Overnight booking.

What if it's raining or snowing?

  • As long as it’s safe, and your pup is willing, our team is working and prepared to take on all the elements!

  • When temperatures are frigid, outdoor services are often supplemented with a balance of indoor enrichment activities.

Are you insured?

Do you have any special training?

When is payment due and what methods are accepted?

  • Payments are managed in TTP and are due following receipt of an invoice and prior to the start of services, Your card on file will be charged.

  • A credit or debit card is our preferred method of payment, and all clients must have a cc on file to book and request services.

  • Vacation clients: 50% deposit is needed to confirm your booking, with the remainder being due the day before services start.

  • Canceled visits are non-refundable. Payments are credited to your account and can be applied to future services.